Important:

If you take not logged into the CTC Online arrangement since February 2017, you probably exercise not have a registered User ID.

You must annals to use the online system by clicking the 'Create Educator Account' link on the CTC Online Login page even if you were issued a document/credential or submitted an application prior to February 2017.

Your User ID cannot be inverse after it has been created.

This page covers:

  • Login Guidance
  • Troubleshooting Login Issues
  • Videos for new and existing educators
  • More Help

Login Guidance and Assist

If you have non logged into the CTC Online system since Feb 2017, you lot probably do non have a registered User ID.  Please see the information under Annals using the Create Educator Account link, even if y'all were issued a document/credential or submitted an application prior to February 2017.

Registered users (new and existing educators) must at present login with their User ID and Password.

To login if you lot have a registered User ID:

  1. Click the Educator Login button on the Commission's Home folio.
  2. Blazon your registered User ID and Password on the CTC Online Login page
  3. Then click Login.

    CTC Online Login page.

Typing Passwords

  • Type the password in the Password field.  Practice not copy and paste the countersign, it will non work.
  • Make sure the CAPS lock is off.

Troubleshooting - Forgot User ID?

The following messages may announced:

"Invalid username/password specified."
  • This message may display when the User ID and Password are typed incorrectly or the account is locked.
  • Review the information nether the Invalid username/password specified detail below for assistance.

You can retrieve your registered User ID through the Forgot Your User ID? link.

To retrieve your registered User ID:

  1. Click the Educator Login button on the Commission'south Dwelling house page.
  2. Click Forgot Your User ID? on the CTC Online Login page.

    Forgot Your User ID? link on CTC Online Login page.

  1. On the next page, click Educator.
  2. And then type the requested information to view your User ID.
  3. If the User ID page displays, make a annotation of the User ID and proceed it secure.

Troubleshooting - Forgot User ID?

The following messages may announced:

"The information you submitted does not take a match."
  • Click the Back push.  On the side by side page, click the Cancel button to render to the  CTC Online Login folio.  Please try again.  You must click Educator not Authorized Submitter.
"SSN and DOB combination does not lucifer, please try again."
  • If y'all take not logged into the CTC Online system since February 2017, you probably practise not have a registered User ID.  Review the information under the Register using the Create Educator Business relationship link on this page, even if you were issued a document/credential or submitted an application prior to February 2017.

There are two options for resetting your countersign.

  • Click Forgot Your Password? when you exercise not remember your countersign.
  • Click Reset Password on the Expired Password page.

Forgot Your Password?

  1. Click the Educator Login push on the Commission's Dwelling page.
  2. Click Forgot Your Countersign? on the CTC Online Login page then go to Step 2.
    Forgot Your Password? link on CTC Online Login page.

Your password has expired.

  1. Click Reset Password on the countersign has expired page then go to Footstep ii.
    Expired Password page with Reset Password button.
  1. On the next folio, click Educator.
  2. Type the requested information to reset the countersign.  Y'all may exist asked to blazon the email address associated with your account.  Later typing it, please click Email my temporary password.
  3. An email volition be sent to the electronic mail address associated to your account when it has been successfully reset.
    • If yous practice not receive the email, please view the I cannot reset my Password item on this page for additional help.
  4. Return to the CTC Online Login page to login using your registered User ID and new Password.
    • Delight view theLogin with your User ID and Countersign item on this page for additional help.

Troubleshooting - Forgot Your Password?

The following letters may appear:

"The data you submitted does not have a friction match."
  • Click the Back button.  On the side by side page, click the Cancel push button to return to the  CTC Online Login page.  Please try again.  Y'all must click Educator not Authorized Submitter.
  • Ostend your User ID.  Delight use theForgot Your User ID? link and select Educator.
"SSN and DOB combination does non lucifer, please attempt over again."
  • If yous have not logged into the CTC Online organisation since February 2017, yous probably do not have a registered User ID.  Review the information under theRegister using the Create Educator Account link item on this page, fifty-fifty if you were issued a document/credential or submitted an application prior to February 2017.
"Invalid username/password specified"
  • For security purposes, accounts that are locked later on five unsuccessful login attempts cannot exist unlocked past Commission staff.
  • If you reset your password and this message displays, your account is locked.
  • Review the information nether the Invalid username/password specified bulletin item on this page for boosted help.

Read this if y'all have not logged into the CTC Online system since February 2017, yous probably do not have a registered User ID.

All users (new and existing educators) must now login with their registered User ID to access their information through the CTC Online system.

To register your User ID and Password:

  1. Click the Educator Login button on the Commission'due south Home folio.
  2. Click Create Educator Account on the CTC Online Login folio.

    Create Educator Account link on the CTC Online Login page.

  1. Type your Social Security Number and Appointment of Birth and click OK.  I of iii pages described below volition display based on the information provided.
  • The Existing user profile cannot exist found page will display when the information does not match our records.  You must re-type your Social Security Number and Date of Birth to continue your registration.
    • If this page displays and you take previously submitted an application or were issued a document/credential since Feb 2017, STOP and phone call the Certification Division at (916) 322-4974, Choice 1 - (Thou-F 12:00 PM to 4:00 PM).  This upshot cannot exist resolved by email for security reasons.
  • You lot must type your full legal name when creating your Educator Profile.
    • Review the fingerprint data webpage at https://www.ctc.ca.gov/credentials/fee-and-fingerprint to avoid fingerprint clearance delays and errors.
  • When in that location is an existing profile, the User Profile page will display.
    • Note:  The text displayed at the tiptop of the page cannot be changed until you login with your User ID and Countersign.  Name changes must be submitted using the 41-NC grade.
      Existing Educator Create User ID
  • The User ID page will display when you lot are already registered to apply the Online arrangement.
    • Please make note of your User ID and use theForgot Your Password? link on the CTC Online Login folio to access your account.
      • When using the Forgot Your Password? link, select Educator when offered a pick.
  • Complete the Contour page to register your User ID, Password and Challenge questions and answers.
  • User ID:  Carefully type your User ID.In one case it is created, information technology cannot be inverse. For security purposes, never use your SSN as your User ID.
  • Email address:  You must include a electric current valid email address as this is how password recovery data and other of import correspondence regarding your file will be distributed.
  1. When all of the system requirements are met, the User ID Created page will display confirming your User ID.  Please take note of the User ID and keep it secure.
  • If this page did not display, the User ID was non created. Please try again.
  1. Click Return to Login.
  1. Login with your registered User ID and Password.

To securely logout of your business relationship:

  1. Click the Person icon at the top right corner of the page.
    The Person icon displays at top right corner of page.
  1. Click Logout.
    Logout link at the far right of the window.
  1. The post-obit page confirms y'all take securely logged out.
    Click Back to Home to return to the Commission'south web folio.
    Back to Home link returns to the Commission's home page.

Troubleshooting Login Issues

If you receive this message when using Forgot Your User ID? or Forgot Your Password?, yous probably do not have a registered User ID, fifty-fifty if you were issued a document/credential or submitted an application prior to February 2017.

Please review the information under Register Using the Create Educator Account link on the Login Assistance page for additional information.

At any bespeak in the online process, you may become the message stating that 'The selected record has been modified by another user since it was retrieved.  Please continue'.

This message volition not lock your account.  In that location is no need for concern as you are modifying the record.

Below are instructions on what to do when this bulletin displays.

  1. The pop-up message displays.  Click OK or Close.  The pop-upwardly message will disappear.

    The selected record has been modified by another user message.

  1. The previous folio you were on will display again.  Repeat the concluding activeness taken before the pop-up message displayed.
  2. Echo Steps one and two until the bulletin no longer displays.

The "Invalid username/password specified" fault bulletin will display when the User ID and Countersign are entered incorrectly or the account is locked.

Check your information

  • Always blazon your countersign into the Password field.  Practise non copy and paste, it volition non work.
  • Brand sure the CAPS lock is off when typing in your countersign.
  • To avert existence locked out when the error message displays afterward your 2d effort to login, practice not try again.  Please review the information under Forgot Your User ID?and and so Forgot Your Password?/Password has expired to recover your User ID and reset your password.
  • If you are using a temporary password and accept received this bulletin after your second attempt to login, attempt copying the temporary password, pasting it into a Give-and-take document or Text file and enlarging the text.  Type the temporary countersign into the Password field again.  As noted in a higher place, do not re-create and paste the temporary password into the Password field.

If your business relationship is locked

  • Accounts are locked afterward five unsuccessful login attempts.
  • For security purposes, accounts that are locked after five unsuccessful login attempts cannot be unlocked past Commission staff.
  • If you lot used Forgot Your Password? and you reset your password or received a temporary emailed countersign and you still receive this message when trying to login, your account is locked.
  • When accounts are locked, please look 24 hours earlier you attempt to login once again.  If y'all received a temporary emailed password, you must kickoff utilize the Forgot Your Password? link earlier attempting to login again.

Invalid username/password specified error message.

When a page does not load correctly, you may notice the following:

  • A rotating oval may brandish over a bare folio
  • The page does not display properly or completely
  • Not all of the fields with a white background are accessible

Please try the following:

  • Logout and close all browsers.
  • Endeavor once again using a unlike browser.

The rotating circle indicates the page is not loading or in active.

When using the Create Educator Business relationship link, the following message may display:

Unable to create profile message

 This issue tin be caused by the User ID.  Please check for the post-obit:

  • If your User ID begins with a special character, delight try using a different graphic symbol.
  • The User ID cannot end with a period.

 If the User ID meets all the requirements and you continue to receive this message:

  • Please endeavour once more using a different internet browser.
  • Delight endeavour again subsequently.  The server may exist decorated.
  • Delight see the Contact The states item on this folio for additional information.

If y'all do not receive an electronic mail confirming your password has been changed, please check your e-mail'southward spam or junk folders.  If the email is non at that place, please use the following steps:

  1. Click Forgot Your Password? on the CTC Online Login page.
  2. On the next folio, click Educator and so type your User ID.
  3. Answer your challenge questions to reset the password.
  4. If you do not respond your challenge questions accurately, you lot volition exist asked to provide your Social Security Number, Date of Birth and e-mail address associated with your account.

a.  If you are requested to provide an email address, type the e-mail address associated with your account and click E-mail my temporary password.

  • If you did not receive an mistake bulletin, please click Continue.
  • If you lot received an error message, delight try once again.  Consider trying another agile email accost that you might have used with your account.
  • If you lot proceed to receive an error message, please phone call the Certification Division at (916) 322-4974, Option 1 - (M-F 12:00 PM to 4:00 PM).  This result cannot be resolved by email for security reasons.

b. Check your email inbox and spam or junk folders for an e-mail from donotreply@ctc.ca.gov.

  1. If you did not receive an electronic mail, please call the Certification Segmentation at (916) 322-4974, Option 1 - (Thousand-F 12:00 PM to 4:00 PM).  This issue cannot be resolved by email for security reasons.

If your account is locked

  • For security purposes, accounts that are locked after five unsuccessful login attempts cannot be unlocked past Commission staff.
  • If you reset your password and the Invalid username/password specified bulletin displays, your account is locked.
  • Review the information under the Invalid username/password specified message item on this page for help.

If you receive this bulletin when usingForgot Your User ID?,Forgot Your Password? or resetting an expired Countersign, please try again.

  • Always selectEducator when offered a selection.
  • Ostend your User ID before usingForgot Your Password? or resetting an expired Password.

Beneath are instructions on what to practise when a message to enter a complete accost displays after y'all click Next on your Personal Information page.

  1. Click OK or Close to close the pop-up window.
    Image of error message: You must go back and click Add or Change Address button and enter a complete address (SBL-EXL-0051)
  2. Check your accost displays a Country.
    Country field missing in address
  3. If a Country is non displayed, click Add or Alter Accost to add a Country to your accost.  The drop down carte volition not work until Add or Change Address is clicked.
    Add or Change Address button. Check the Country is listed.
  4. Blazon your data in the required fields.
  • Yous must click Save when you are done before clicking any other button.  Otherwise y'all will lose all changes fabricated.
    Save button on Add or Change Address section.
  1. Click Next to continue if your address is accurate and the Country information displays.
    Next button on Personal Information and Address page.

Video - New Educators

For individuals who have never held California certification
This step-by-step video tutorial will guide new users through the process of creating an Educator Profile in the CTC Online organization, including creating a User ID and Password.  You must type your full legal name in your Educator Profile to avoid fingerprint clearance delays and errors.

Of import:  Your User ID cannot be inverse after information technology has been created.

Click on and view the Register using the Create Educator Account link detail on this page for more information.

Video - Existing Educators

For individuals currently/previously certified in California
This step-by-step video tutorial volition assistance educators who take already held certification with creating a CTC Online User ID and Password.  If you have non logged into the CTC Online system since Feb 2017, then you probably do not accept a registered User ID.

IMPORTANT:  Your User ID cannot be changed later on it has been created.

Click on and view the Register using the Create Educator Account link detail on this folio for more data.

Need more help?

If y'all have tried the troubleshooting recommendations on this folio and are still having problems using the CTC Online system, please use a different web browser and try once more.

If you need further assistance, please ship an electronic mail to credentials@ctc.ca.gov with the following information:

  • What you were attempting to do (provide as much detail as possible)
  • The page or location on which you are encountering the issue
  • The type of device you were using
  • The internet browser you lot were using
  • Include a screenshot of the error message or provide the exact text
  • Include your full legal proper name

IMPORTANT:  Never email whatsoever part of your Social Security Number.